The pounding that Goldman Sachs took at the very public hand of departing executive Greg Smith is exceeded only by the beating Smith took from Bloomberg, but Bloomber's readers (thankfully) aren't buying it...
How good are you at putting yourself into someone else's shoes? When you have an innovative idea, it's your responsibility to enable them to "get it." It's your challenge. And if you don’t have the empathy and the patience to help others see what you see, then you will likely fail to win the support you need...
The ability to see things through your customers’ eyes is definitely not something everyone can do. Some, like Steve Jobs, have been quite good at it. Others, like Netflix, completely missed the mark. How well do you really understand and empathize with your customers? How do you know?
